Virtual Assistant

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Please note that this tool is still in development and may not function as expected. We are actively working on improving this functionality. This is not an integrated solution, PNRs and flight information will differ from production data. Some users may not see streaming (real-time text) effects due to network security policies such as SSL inspection or proxy configurations that buffer server-sent events.

The following functionalities have completed initial development and are currently in testing.

FAQ
Flight Disruption

Please note that there are open defects that are actively being worked on, not all functionality may be fully operational.

If you'd like to provide feedback, please connect with the CCT team for access to our feedback collection tool.

The following functionalities are still being developed and are not ready for testing.

Booking Change
Name Correction
Standards of Care
Baggage Claims
Ancillary Fees
Flight Status and Bag Tracking
Language - French

CMP Session Setup

Platform

First Name Member ID Preferred Language (ISO code — e.g. en, fr, es, de; blank = show selector) Locale IP Country

Choose your channel

Tailors how widgets and messages are rendered in this session.

Web Full widget rendering — buttons, selectors, info cards. Mobile Full widget rendering — same capabilities as Web. WhatsApp Quick replies and single-select only — everything else falls back to text. iMessage Plain text only — no interactive widgets.

Hi there! I will be your virtual assistant today. I can assist you in English or French. Which language would you prefer to use today?

Bonjour! Je serai votre assistante virtuelle aujourd'hui. Je peux vous aider en français ou en anglais. Quelle langue préférez-vous utiliser?